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| "Disney's Approach
to" Series
presented by

©Disney
For over 20 years, Disney Institute
has offered over a million business
professionals the opportunity to benchmark the
philosophies of the Walt Disney Company. In
typical Disney fashion, all Disney
Institute multi-day programs are truly
unique because they transport you out of the
traditional classroom and into real
behind-the- scenes interactions with Disney
leaders. This is a truly incredible
opportunity to learn the workings of a
world-class organization and peek behind the
curtain to experience what most guests never
get to see, and you will learn proven business
strategies that are adaptable to your own
business.
Florida Unlimited Incentives, in partnership
with Disney Institute, accepts
registrations for individuals and small groups
of up
to 19 for the following open enrollment
programs:
Disney's Approach to Business Excellence
Disney's
Approach to Inspiring Creativity
Disney's Approach
to People Management
Disney's
Approach to Leadership Excellence
Disney's Approach to
Quality Service
Disney's
Approach to Quality Service for Healthcare
Professionals
Disney's Approach to Brand
Loyalty
held at:
Disney's
Yacht Club
Resort
Disney's
Grand Floridian Resort
Disney's Boardwalk
Inn
Disney's
Beach Club Resort
Disney's Coronado Springs Resort
Program Details and Pricing
Scroll down for Program Descriptions
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about Disney Institute
An article by Douglas
P. Shuit of Workforce Management
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"Fantasy of Flight"
A Central Florida themed attraction
"Thank you so much for setting everything up
for my Disney Approach to Leadership
Conference. Everything was wonderful! You are
greatly
appreciated for the part you take in
organizing and planning everyone's stay. Thank
you again, and I look forward to working with
you for the next conference!"
Edgar, Chick-fil-A
View
more testimonials and a partial FUI client list
Find
answers to the most
Frequently
Asked Questions
IMPORTANT REGISTRATION INFORMATION
Clicking on a "Register for this
Program" button below will take you to a
registration form for that program. We will
send you registration confirmation for the
date you chose along with an invoice.
Registrations are accepted on a first-come,
first-served basis and space is limited, so
please make arrangements for your program as
soon as possible.
NEW!!!
"Disney's Approach to Business Excellence"
5
Day
Program
Disney Institute
is now presenting a
unique 5 day program encompassing top aspects from all
of their
outstanding
core
3 1/2 day
"Disney's Approach to" programs listed above
(DAQSHP not included). This
fast-paced, immersive program explores the
successful "Chain of Excellence" utilized by Disney to
drive peak performance, top-box satisfaction levels, and bottom-line
results.
March 1 - March 5, 2010
Held at Disney's
Contemporary Resort
May 3-7, 2010
Held at Disney's
Contemporary Resort
August 2-6, 2010
Held at Disney's
Contemporary Resort

Descripciones
del programa en Español
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Disney's Approach to
Inspiring Creativity - DAIC
In today's rapidly changing business
climate, organizational success is more
dependent than ever on creativity and
innovation. Tapping the wellspring of employee
creativity is a hallmark at Disney and the
driving force behind its continued success.
This program examines how leaders bring
together organizational identity, structural
systems and a collaborative culture to create
a steady flow of ideas that result in
innovative products, service and experiences
Click
Here for Program Details and Agenda
*Denotes 1 day
Program*
*March
12, 2010*
Held at Disney's Grand Californian
Hotel
April 25-28, 2010
Held at Disney's
Yacht Club
*May
7, 2010*
Held at Disney's Grand
Californian Hotel
June 6-9, 2010
Held at Disney's Contemporary Resort
July 25-28, 2010
Held at Disney's
Beach Club
*August
20, 2010*
Held at Disney's
Grand Californian Hotel
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Disney's Approach to People Management - DAPM
They do more than represent
the company. They are the company. Keep them
happy, and they'll keep customers happy.
They're employees and working to ensure their
satisfaction is more than smart
management--it's smart business. This program
provides leaders and managers with the tools
they need to recruit and train the best
possible employees. It then teaches them how
to build their commitment and enthusiasm
through communication and recognition. Learn
how to design a working environment and
culture that always puts people first.
Click
Here for Program Details and Agenda
*Denotes 1 day Program*
*March
9, 2010*
Held at Disney's Grand
Californian Hotel
April 14-17, 2010
Held at Disney's Contemporary Resort
*May
4, 2010*
Held at Disney's
Grand Californian Hotel
May 12-15, 2010
Held at Disney's Beach Club
July 21-24, 2010
Held at Disney's Contemporary Resort
*August
17, 2010*
Held at Disney's Grand
Californian Hotel
August 25-28, 2010
Held at Disney's Beach Club

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Disney's Approach to
Leadership Excellence - DALE
Are you seeking to improve your leadership
approach? Compare your values to leaders in a
world-class organization. Determine your areas
of opportunity in this introspective program.
Leaders and managers learn how to
transform their corporate visions into
practical, effective leadership strategies.
You'll learn proven leadership philosophies
used to exhibit the values and behaviors that
generate results--period. Who better
to learn from about leading people through
change than a company that was founded on it.
Click
Here for Program Details and Agenda
*Denotes 1 day Program*
February 28 - March 3, 2010
Held at Disney's
Contemporary Resort
*March
8, 2010*
Held at Disney's
Grand Californian Hotel
April 11-14, 2010
Held at Disney's
Contemporary Resort
*May
3, 2010*
Held at Disney's
Grand Californian Hotel
May 23-26, 2010
Held at Disney's
Contemporary Resort
June 27-30, 2010
Held at Disney's
Boardwalk Inn
August 8-11, 2010
Held at Disney's
Contemporary Resort
*August
16, 2010*
Held at Disney's
Grand Californian Hotel
September 19-22, 2010
Held at Disney's
Yacht Club

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Disney's Approach to Quality Service - DAQS
Increased market share. A
solid reputation. The ability to exceed
customer expectations. These are the rewards
of improving customer service. Leaders and
managers gain a one-of-a-kind opportunity to
learn how to deliver top-notch service all
day, every day. Discover how attention to
detail creates a world-class service
environment for both employees and consumers.
After all, when it comes to customer service,
nobody does it like Disney.
Click
Here for Program Details and Agenda
*Denotes 1 day Program*
March 7-10, 2010
Held at
Disney's Yacht Club
*March
10, 2010*
Held at Disney's
Grand Californian Hotel
April 18-21, 2010
Held at
Disney's Boardwalk Inn
*May
5, 2010*
Held at Disney's
Grand Californian Hotel
May 16-19, 2010
Held at
Disney's Contemporary Resort
June 13-16, 2010
Held at
Disney's Boardwalk Inn
July 11-14, 2010
Held at
Disney's Beach Club
August 15-18, 2010
Held at
Disney's Contemporary Resort
*August
18, 2010*
Held at Disney's
Grand Californian Hotel
September 26-29, 2010
Held at
Disney's Boardwalk Inn
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Disney's Approach to Quality Service for
Healthcare Professionals - DAQSHP
Being the
health care provider of choice in your
communities. Having a solid reputation built
on quality of care and the highest
satisfaction ratings. Consistently exceeding
the expectations of your patients and their families. These rewards
await you when the levels of service are
improved in your organization - service that's
not just with the "care," but with
the "caring." Health care leaders
and managers gain a one-of-a-kind opportunity
to learn and experience how to deliver
top-notch service all day, every day. Learn
how to construct an action plan that will
immediately and effectively begin to improve
your organization's level of service. After
all, when it comes to customer service, nobody
does it like Disney.
Consistently exceeding
the expectations of millions of Guests every
year.
Click
Here for Program Details and Agenda
May 2-5, 2010
Held at Disney's Contemporary Resort
August 22-25, 2010
Held at Disney's Beach Club
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Disney's Approach to Brand Loyalty - DABL
Businesses can spend untold sums courting
new business. Or, they can build on their
existing customer base for a fraction of the
cost. Learn the best practices and business
strategies to win and retain loyal customers
and employees. Learn how to apply Disney’s
practical approach to derive maximum loyalty
from your customers. Explore how Disney’s
brand, people, and products drive their
success. Best of all, business professionals
have the opportunity to see Disney’s core
philosophies in action as they observe Cast
Members adding value in their day-to-day
interactions.
Click
Here for Program Details and Agenda
*Denotes 1 day Program*
*March
11, 2010*
Held at
Disney's Grand Californian Hotel
March 14-17, 2010
Held at
Disney's Yacht
Club
April 21-24,
2010
Held at
Disney's Yacht
Club
*May
6, 2010*
Held at Disney's
Grand Californian Hotel
August 11-14, 2010
Held at
Disney's Beach
Club
*August
19, 2010*
Held at Disney's
Grand Californian Hotel
September 22-25, 2010
Held at Disney's Contemporary Resort

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of Page
Disney Institute Program Pricing
Click here for
single/multiple One Day program(s) pricing
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(Note:
Program rates are inclusive of all fees and
taxes)
Prices effective 10/1/2009 through 9/30/2010
Disney's 3 1/2 day "Approach to Series"
program package rate:
$3,495/person
Please note
that the above program fee
does not include hotel accommodations.
Please contact us for on site availability
and
alternate hotel availability rates!
Special Pricing:
5-9 people from the same company/same program:
$2,796/person Save $699/person
10-19 people from
the same company/same program:
Please contact us
for rates.
Alumni rate: $2,995/person
Student/Military/ Federal Government/Non-profit rate:
$2,995./person
Disney Vacation Club Members: $2,895/person
Please note
that the above program fees
do not include hotel accommodations.
Please contact us for on site
availability
and
alternate hotel availability and rates!
Hotel accommodations at the convention
resorts:
10/2009 through 6/2010
$212.63/night inclusive
7/2010 through 9/2010
$178.88/night inclusive
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Complimentary
Round Trip Transportation:
Orlando International Airport to and
from your
Walt Disney
World®
resort via the
Disney
Magical Express® Service
when staying at a Disney Resort
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| *Additional
room nights are available up to 3 days
prior to and 3 days after the program
dates at a discounted convention rate through
Florida Unlimited Incentives. These
discounted room nights are limited so
book early.
**Additional/Upgrade information for
Park Hopper® Passes
are available
here.
If you need additional information,
please contact Florida Unlimited
Incentives by:
E-mail:
RNRWEBB@IX.NETCOM.COM
Phone: (352)
429-9764
Fax: (352) 429-2061
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Please review our Cancellation
Policy
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