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Disney's Approach Programs Florida Unlimited Incentives,
in affiliation with Solution
Infusion, Join your local business community as we welcome the world-renowned Disney Institute's Approach programs for an incredible day of learning, insight, and inspiration. This is a rare opportunity to take an exclusive look at the "business behind the magic" from Walt Disney World © insiders, who will share the successful business practices and unique philosophies that have made the Disney name synonymous with creativity, quality, and innovation the world over.Disney's Approach to Business Excellence Disney's Approach to Inspiring Creativity Disney's Approach to Quality Service for Healthcare Professionals Why Attend?
Program Content for the: Oklahoma City, OK: March 11, 2010 Auburn, AL: March 17, 2010 Colorado Springs, CO: March 23, 2010 Huntington, W. VA: March 23, 2010 Albuquerque, NM: April 7, 2010 Honolulu, HI: April 7, 2010 Tallahassee, FL: May 5, 2010 The agenda for the program consists of four 90-minute sessions that explore business practices at the Walt Disney World ® organization. Topics to be covered are outlined below.Leadership, Disney Style Discover how effective leadership has driven Disney's employee/customer satisfaction and bottom-line results, from the company's inception to today. Topics will include: Management, Disney Style Understand the importance of integrating your corporate culture into selection, training, and care of your employees. Topics will include:
Customer Service, Disney Style Explore world-renowned
Disney principles for service excellence. Loyalty, Disney Style Topics will include: The business case for loyalty Strategies for creating loyalty Align for loyalty
Program Content for the: Disney's Approach to Inspiring Creativity Collaborative Cultures: Learn how the Walt Disney World Resort fosters a collaborative environment that enhances creativity Discuss the key components to nurturing a culture where new ideas and problem solving are openly expressed Engage in activities that allow you to practice collaborative behaviors Organizational Identity: Explore how establishing the organizational identity keeps creative energy focused Discover the value of aligning new ideas to the organization's identity in making sound judgements Structural Systems: Understand how the Walt Disney World organization's structural systems support the creative process to be more productive Examine an organizational tool that allows continuous improvement to be "top of mind" for all Cast Members throughout the Walt Disney World Resort The Leader's Role: Discover the impact of having every individual on your team assume a leadership role in terms of responsibility, commitment and the ability to inspire organizational creativity Through video, hear first hand stories from Walt Disney Imagineering that illustrate the power of the individual to drive the team toward success Taking it Home: Delve into the dynamics of team performance to discover the interdependency of RESULTS and RELATIONSHIPS in a collaborative culture Experience a collaborative, hands-on activity that will reinforce the concepts of creativity and team dynamics within your organization Utilize Disney's famed storyboarding technique to move from ideas to action in your own organization
Program Content
for
the: Newark, NJ: March 4, 2010 Omaha, NE: April 6, 2010 Princeton, NJ: April 7, 2010 Indianapolis, IN: May 17, 2010 The agenda for the program consists of four 90-minute sessions that explore world-renowned Disney principles for quality service and discover how attention to detail creates a consistent, world-class service environment. Session 1 Learn the Disney demographic measurement methodology Learn the Disney approach to psychographic measurements by identifying patient needs, wants, stereotypes and emotions Apply examples of these measurements outcomes to any patient/client service environment Session 2 Define a common purpose and its importance Understand purpose versus task enculturation Define quality standards and their purpose Understand the need for consistency in service delivery by 100% of your organization's employees Session 3 Examine ways that the Disney quality standards are applied to Cast Member roles in order to ensure consistent quality customer experiences Explore the benefits of Disney training guidelines Identify examples in which setting communicates strong messages that affect the delivery of quality service Identify elements of setting that support the quality standards at Walt Disney Theme Parks and Resorts Session 4 Recognize how setting affects quality service in any organization Examine ways that processes align with quality standards to deliver quality service for both internal & external customers Discover how processes support both the employee and enhance the customer experience Discover a Disney tool for universally evaluating customer service opportunity
Privacy Information for Florida Unlimited Incentives
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